Hotline: 1800 PROGRESO (1800 776 4737)

Terms & Conditions
All registrations are governed by the following terms and conditions.  By submitting your registration form, you agree that you have read, understood, agreed and accepted all the terms and conditions stipulated herein.
1. Participation 
1.1 Registration is open to all Singaporeans, Singaporean PR and foreigners. Registrations may be made on this official prescribed form. 
1.2 Completed forms must be received by our office before course commencement date.  A written confirmation regarding the details of your registration will be sent to you within one working day after receipt of your registration form and payment. Your seat is only secured upon full payment.
2. Pre-requisites
Please refer to respective course brochure for detailed pre-requisites on each course.
3. Number of Participants
The number of participants is restricted to the maximum allowed for each course so as to ensure a trainer/participant ratio that will facilitate effective training outcome.  Some courses may require a minimum number of participants before it can proceed and participants will be duly informed should there be a need to cancel a class.  Please see clause 9 on our Withdrawal and Refund Policy. 
4. Funding Information
There are different government funding applicable for selected courses.  For details, please check on respective course brochure for more information.
  • WSQ Funding Programme
  • Critical Infocomm Technology Resource Programme (CITREP)
  • Productivity and Innovation Credit (PIC) scheme
  • Capability Development Grant (CDG)
5. Attendance
A minimum of 75% attendance is required as part of course completion. 
6. Certification
6.1 For NICF courses, a Statement of Attainment (SOA) will be awarded by WDA when a participant attains 75% attendance and is assessed to be competent in a competency module. 
6.2 For other courses, relevant certification will be awarded when participant passed the certification exam.
7. Payment
All payment must be made at least ten (10) working days prior to course commencement. All prices for the courses are subjected to GST (Good & Services Tax). 
Payment may be made by: 
  • Cash at our office during office hours between 9.00am and 6.00pm, Mondays to Fridays; OR 
  • Crossed cheques drawn on an SGD account, made payable to “Progreso Training Pte. Ltd.”.  Please write your name, course name, and date of course commencement at the back of your cheque.
  • Using SkillsFuture Credits. For more information, please check on 
8. Registration Fee
A registration fee of SGD 100.00 (excl. GST) is payable per course per participant.
9. Withdrawal and Refund Policy
All withdrawal requests are to address to the Centre Director in writing.  Participants must adhere to the course schedule selected as there will be no makeup session(s).   No refund of course fees will be approved if course materials have been collected by participant.  
Refund of course fees will be based on the following conditions:
Written Notice of Withdrawal is received Percentage of Refund
10 or more working days before course commencement date 100%
9 or less working days before course commencement date 0%
9.1 An administrative fee of SGD100 will be levied for any cancellation of participation.
10. Request for Change
10.1 Under special arrangements, you may request for variations in your registration.  This may be a request for substitution/replacement and/or 
postponement of commencement date.  All requests for change must be made in writing and received by us no later than two weeks before course commencement date. 
10.2 All requests for change are subject to review, verification and acceptance by Progreso.  Progreso will send you a written notification on the management’s decision within one week from the date of receipt of your request. 
10.3 You are allowed to submit only ONE request for change for every course registered at any one time.  You are strongly advised to consider your choice of dates and courses carefully when submitting your registration. Once the change is effected, you will not be allowed to withdraw from the course or reverse the request.  The full fee will apply in this instance.  If there is a shortfall in fees between the initial course registered and the new course, participants are required to pay the difference.  However, you will be given a credit note for use in subsequent registrations should there be any excess.  
11. Amendments, Cancellations and Modifications
The management reserves the right to amend, cancel, modify or withdraw any courses offered without assigning any reasons whatsoever.  Such option shall be exercised by the management giving notice to participant either by phone, mail or electronic communications at the last known address kept with the Company or at such other address as participant shall designate in writing.  On the giving of such notice, participant will have the option to register for an alternative date or have the fees paid refunded. 
12. General Conduct
Participants are expected to be considerate and observe the best conduct in class.  Smoking and eating in class are strictly prohibited.  The management reserves the right to request any participants to leave the class should he/she be found guilty of misconduct. 
13. Disclaimer, Indemnity and Liability
Progreso, its management, facilitator, advertising agency and/or employees cannot be held liable for any loss, damage, bodily injury and/or liability sustained by any participant nor expenses incurred by any of the participants and their organisations arising directly or indirectly from the modification, alteration, cancellation or termination of any of its courses other than the refund of the fees applicable. 
14. Confidentiality
Your registration form will be kept with us in accordance with our privacy policy.
In accordance with the Personal Data Protection Act (PDPA), all personal data entered on the ethics database will be confidential and will be viewed solely by appropriate Progreso Training staff assigned with a password to access the information for monitoring and administrative purposes. Applicant’s personal data (collected or submitted in the followings CRF, Membership Form, Photo ID Copy, Certificate, Attendance List, and Assessment Record Form) are being held by Progreso Training on a database in its original submit form or digital format. This information will be shared with other departments and relevant authorities for the purpose of Government Funding within Progreso Training and external third parties acting on Progreso Training’s behalf when necessary.
15. Survey and/or Outcome Evaluation
15.1 Please be reminded that all participant and corporation must comply with survey and/or outcome evaluation administered by Progreso on behalf of WDA. These Level 3 / 4 survey and/or outcome evaluations measure the outcomes of learning and are carried out within 3 - 6 months after the completion of the course. We will be conduct the L3 / L4 Survey via email and phone.
15.2 At the end of this course, please provide feedback on the Trainers, Assessor, Assessment, Course Relevancy, Customer Services and Facilities of the NICF Course to WDA via Progreso as part the Continuous Improvement Review effort for all NICF Courses.
16.     Definition of SMEs Applicable to Eligibility for Enhanced Training Support
16.1   WDA will be updating the definition of Small and Medium Enterprises (SMEs) to align with that of SPRING Singapore. 
16.2   With effect from 1 January 2014, SMEs are defined as companies with:
(i)       at least 30% local shareholding; AND 
(ii)      Group annual sales turnover of not more than $100 million OR Group    
           employment size of not more than 200 employees.


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